Privacy Policy

1. Information We Collect

Information You Provide to Us

When you contact us, submit an inquiry, request a quotation, or discuss a
fragrance project, you may provide:

• Your name
• Business email address
• Phone or WhatsApp number
• Company or brand name
• Country or region
• Product category
• Project type and development stage
• Estimated order quantity
• Target market, timeline, and sourcing requirements
• Messages and other project-related information
• Files you choose to upload, such as product references, drawings,
  artwork, packaging designs, specifications, or project briefs

Please avoid uploading unnecessary sensitive personal information.

Information Collected Automatically

When you visit our website, certain technical information may be collected
automatically, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited
• Referring website
• Date and time of access
• Approximate geographic location
• Website interaction and performance data

This information may be collected through server logs, cookies, analytics
tools, and similar technologies.

Comments

If comments are enabled on our articles and you leave a comment, we may
collect the information entered in the comment form, your IP address, and
browser information to assist with spam prevention and website security.

2. How We Use Your Information

We may use personal information to:

• Respond to inquiries and quotation requests
• Understand your fragrance product requirements
• Recommend suitable ready-design or bespoke-development solutions
• Communicate about samples, design, sourcing, production, packaging,
  quality control, and export arrangements
• Prepare proposals, quotations, project plans, and commercial documents
• Coordinate with suppliers, manufacturers, logistics providers, or
  project partners where necessary
• Provide customer service and project updates
• Improve our website, content, services, and user experience
• Monitor website security and prevent fraud, spam, or misuse
• Comply with legal, tax, accounting, customs, or regulatory obligations
• Send marketing communications where you have consented or where otherwise
  permitted by applicable law

We do not use uploaded project files for unrelated purposes.

3. Legal Bases for Processing

Where applicable data-protection laws require a legal basis, we may process
personal information based on:

• Consent: where you have given us permission
• Contractual necessity: where processing is required to
  provide a quotation, take pre-contractual steps, or perform an agreement
• Legitimate interests: such as responding to business
  inquiries, improving services, protecting the website, and managing
  business relationships
• Legal obligations: where processing is required by law

You may withdraw consent at any time where consent is the basis for
processing. Withdrawal does not affect processing that took place before
consent was withdrawn.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

• Maintain essential website functions
• Remember preferences
• Improve website performance
• Understand how visitors use the website
• Detect security threats and prevent spam
• Support analytics or marketing functions where enabled

Essential cookies may be necessary for the website to operate.
Non-essential analytics or marketing cookies should only be used in
accordance with applicable consent requirements.

You can control cookies through your browser settings and, where available,
through the cookie-consent settings displayed on our website. Disabling
certain cookies may affect some website functions.

5. How We Share Information

We do not sell or rent personal information.

We may share information only where reasonably necessary with:

• Website hosting and technical-service providers
• Email and business communication providers
• Website security, spam-prevention, and analytics providers
• Professional advisers, including accountants, consultants, and legal
  advisers
• Suppliers, manufacturers, packaging partners, laboratories, inspection
  providers, or logistics providers involved in your project
• Government, customs, regulatory, or law-enforcement authorities where
  required by law
• A purchaser, successor, or relevant adviser in connection with a merger,
  restructuring, financing, or transfer of business assets

Service providers and project partners should receive only the information
reasonably required to perform their role.

6. International Data Transfers

HIVEDA works with international clients and service providers. Your
information may therefore be processed or stored in countries outside your
country of residence.

Where required, we take reasonable steps to ensure that international
transfers are handled using appropriate contractual, organisational, or
legal safeguards.

7. File Uploads and Confidential Project Information

Files submitted through our website may contain designs, drawings,
reference images, specifications, branding materials, or other project
information.

We use these files to review your request, communicate about your project,
and provide relevant services. Access is limited to personnel, advisers,
suppliers, or project partners who reasonably need the information.

Submitting files through the inquiry form does not by itself create a
confidentiality agreement or non-disclosure agreement. Where formal
confidentiality protection is required, please contact us before submitting
commercially sensitive materials so that an appropriate agreement can be
discussed.

8. Data Retention

We retain personal information only for as long as reasonably necessary to:

• Respond to your inquiry
• Manage a current or potential business relationship
• Complete a project or commercial transaction
• Maintain business, tax, accounting, customs, and export records
• Resolve disputes
• Enforce agreements
• Meet legal and regulatory obligations

Retention periods may vary depending on the type of information, the nature
of the project, legal requirements, and whether an ongoing business
relationship exists.

Uploaded files that are no longer required may be deleted or securely
archived according to our operational and legal needs.

9. Data Security

We use reasonable technical and organisational measures designed to protect
personal information from unauthorised access, misuse, loss, alteration, or
disclosure.

However, no website, email system, file-transfer method, or internet
transmission can be guaranteed to be completely secure. You should take
care when sending confidential or sensitive project information
electronically.

10. Your Privacy Rights

Depending on your location and applicable law, you may have the right to:

• Request access to personal information we hold about you
• Request correction of inaccurate or incomplete information
• Request deletion of your information
• Request restriction of processing
• Object to certain processing activities
• Request data portability
• Withdraw consent
• Opt out of marketing communications
• Lodge a complaint with an appropriate data-protection authority

To exercise a privacy right, contact us using the details below. We may need
to verify your identity before completing a request.

11. Marketing Communications

We may send product updates, company news, catalogues, or other business
communications where you have requested them or where permitted by law.

You can unsubscribe at any time by:

• Using the unsubscribe link in the message, where available
• Replying to the message
• Contacting us through the details below

We may still send non-marketing communications relating to inquiries,
quotations, active projects, orders, or legal obligations.

12. Third-Party Links and Embedded Content

Our website may include links to third-party websites, social-media
platforms, videos, maps, or embedded content.

Third parties may collect information or use cookies according to their own
privacy policies. We are not responsible for the privacy practices,
security, or content of third-party websites and encourage you to review
their policies separately.

13. Children’s Privacy

Our website and services are intended for businesses and professional
users. They are not directed toward children, and we do not knowingly
collect personal information from children.

If you believe that a child has provided personal information to us, please
contact us so that we can review and delete it where appropriate.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in
our website, services, business operations, or legal obligations.

The revised version will be published on this page with an updated “Last
Updated” date. We encourage you to review this page periodically.

15. Contact Us